You are solely responsible for any such fees as well. You also can't split it between multiple flights. We cannot issue a refund for you if the airline policy does not allow it. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. DONT BUY REFUND POLICIES. Coronavirus Airline Policies - StudentUniverse Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. If you do not see a travel credit and believe you have one, please give us a call to confirm. These terms were last updated on 17 September 2018. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. I have questions about baggage. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. We advise travellers to retain sufficient local currency to meet these charges. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Packages cover a If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. You will need to input your traveling companions' details before entering your credit card information. Without this, you can be denied boarding. I have questions about baggage. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. 99% off Student Universe Coupons | Mar Coupon Codes The lead-named traveller must provide written notification. Please note that we can *NOT* reinstate your flights for you if you cancel them. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Any booking you make will be with the relevant travel service provider and not StudentUniverse. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. That depends on the airline policy. If your ticket was totally unused, itll be for the full amount of the original ticket. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Specified hotels may offer student discounts. Please ask us to confirm what protection may apply to your booking. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. A package arranged by us will be a Call us when youre ready to rebook and we can help you use credit. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Most of our deals are available to be purchased online. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Change rules and fees can vary tremendously. All orders are subject to acceptance by us acting on behalf of the provider. If you don't see a credit there, but think you have one, just give us a call. No compensation is payable in respect of minor changes. Yes! Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Coronavirus FAQ | StudentUniverse If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. StudentUniverse | Complaints | Better Business Bureau Profile Many airlines are offering to waive change fees for flights booked in the next few . Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. If your search has some of these special fares available it will be messaged in the search results. If youd like to check what your airline is offering, you can check out the airline policies directly. To find the change rules for your flight ticket, look under the My Trips section of your account. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. You must comply with local government regulations. Additional fees for baggage may apply. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. You should also confirm departure times for each onward flight. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. However, ***** policy allows rescheduling of your flights until September 2023. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. You will be given immediate feedback on whether the code worked and if not, why. ago We will confirm the correct price with you at the time of payment. Sometimes airlines provide us with fares they do not want displayed to the general public. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. All refunds will be delayed until the situation stabilises. If you would like us to petition to the airline for a special request, we will advocate on your behalf. There are a few exceptions that must be booked on the phone with our agents. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Travelers are responsible for ensuring that they have all necessary travel documents and visas. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Do you have better flight specials available by phone. Also, current discount deals are available at the link. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Travel & Covid-19: Everything you need to know. You can still book with StudentUniverse. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Please check your airline's policy. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Please check your airline's policy to see if you might be eligible for a refund. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. No, please dont! If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Bad. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies.
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