arhaus customer service complaints arhaus customer service complaints

We also purchased 6 leather:tacked dining chairs recently. My wife and I discovered Arhaus long before we had a house to put any furniture. I had almost same bad experience as the folks put one star. Can I purchase or redeem an Arhaus Gift Card online? If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. He answered any questions we had and he was very patient with us. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. He was so genuine & professional. We want you to love your new piece as much as we do. As for the actual collections at Arhaus--absolutely stunning, innovative and different. I am by nature indecisive and Cheryl made my decisions effortless. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. 60 days. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. It was delayed in May, promised it would arrive in late June. I was only refunded for one of the two boxes. It's perfect for our Great room. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Bad experience all the way around. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Your experience can help others make better choices. When I came home from work that evening the entire place was put together. From looking at other recent reviews on various forums I'm not alone. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Run don't walk away from Arhaus! Daniel approach us and I shared my concerns. and didn't hear for a week, so I called him back again. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Great experience. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. The shipping invoice lists WF038-8 Silk Road Sandals - 8 Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Guess im out $250. You have helped in making my condo more of a home! I love elegant and sophisticated design Arhaus offers. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Step 1: Dig deeper by asking the right questions I cannot comment on the quality of my furniture since I have just received it. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). I will never do business with them again. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Each one was a recording to hang up and go online for more help. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Who is looking at this furniture before it goes out for delivery? Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. the perfect rug and dining chairs as floor samples. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. All of the pieces have held up well, despite heavy use. They are liars, don't live up to their commitments, and are rude. Coffee table arrived after extended wait with large black streaks all over it. Michael is now my "furniture guy" and Kat is my "furniture gal." A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Thank you to Tricia and Michael for all of the help with our furniture purchases! Love coming here! The retail prive was around $6,000. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. The rooms not only look gorgeous but are functional and comfortable. Start with a fabric or finish swatch to ensure the perfect choice. 70. Sign up for promotions, decorating tips and more from our team. I went in today and found a floor sample chandelier. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Can I make a payment on my Arhaus Credit Card at a store location or online? From start of purchase to delivery, I am 100% thrilled with my purchase. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. The new Arhaus store in Colorado Springs is horrible. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Find out how we combat fake reviews. Just. I have worked with Michael Babcock to furnish two homes. Love the pieces and well have them for a long time! Phenomenal store. I will rather go to Bob's furniture. Do you offer in-home design consultations? The customer service of the entire company is appalling. Full-Time. She asked all the right questions of what I envisioned for my new place. We bought large amounts of furniture from Arhous. Even if you spend thousands of dollars you will not receive any support. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. They are sending someone to repair some of the pieces and are actually replacing some of them. I'd give this place zero stars if I could. I can't say enough about the beautiful furniture and great customer service at Arhaus. Can I request delivery on a Saturday or Sunday? He was right! Not worth it, they dont stand by warranty. See how it all works here. I mailed. Request your free catalog. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Most of our products and custom options are available online, however not all pieces are shown. After the third time, the concierge suggested that I return the chairs and chose new ones. He was very professional and patient during our decision making process. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. You have successfully subscribed to our list. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Delete Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Go in and take a look, you'll be surprised at the quality, variety and the prices! How am I supposed to do that myself? A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? How do I request a catalog or sign up for email or remove my name from your mailing list? They are awful at customer service and do not stand behind their product. You have successfully subscribed to our list. I love my new couch and the great customer service that accompanied it. The showroom is clean and beautifully furnished. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Have bought several pieces in the past, but never again. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. For as costly as the furniture the customer service is really bad. They promised a discount. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! My residence wont be ready for weeks. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. After visiting nearly every furniture store in San Diego we stopped by Arhaus. $2650 and after 7 months, we still cant use the sleeper. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. His product knowledge put us at ease once we decided on our bedroom set. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. How do I apply for an Arhaus Credit Card? We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Say what? First, the stain (whatever it was) would have gone into the cushion as well. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Once you've made your decision, send back the rug swatches within 14 days for a full refund. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I have no issues with the quality of the furniture. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. We love Arhaus UTC. Do you ship to Canada or other international destinations? No follow through yet again. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. He made several recommendations. ! Thank you for your exceptional service and quick turnaround time! The aesthetics of Arhaus is simply beautiful. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. For this reason, we will be purchasing the Tahoe & we will continue to work with David. He went above and beyond to make sure my husband and I were satisfied.