Often times theres another script or form element thats causing the issue. Here's how you can toggle the display of the help text for variables in your service catalog. Thanks for the assist! eres a quick tip for a Monday. Thanks for checking into it I really appreciate you taking time to look at it. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Ive added that to step 1 to clarify. Nice, I wasnt aware of this. var scriptCode = ; How do I get the current date in JavaScript? To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request February 27, 2023 . Youll need to contact SN support for a solution on that. Only do this for a few Categories for the time being. If you preorder a special airline meal (e.g. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Check out the top of the comments section here for some code to get you started. Triggers and actions create and populate variables. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Thanks for your post on this!! I agree that they still can be incredibly useful in the right situation. Build like you mean it!! Script: /***There is no dynamic way to record the record producer used so we can force it here. function onLoad() { The alternative would have been to remove the dom reference and replace it with glide. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Yeah I switched to raw ampersands as an experiment and it worked fine. Thanks for the script, it works pretty well on backend. Please specify through example. Check out the prototype API for more details. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. 2015 Locate any record in any table, by . It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. scriptCode += "g_form.setDisplay(\"variables." We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Oftentimes it is more desirable to []. It is not working in Service Portal. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? The object reference is cat_item. With a client script you can target any field on the form and modify its label. Your above solution works brilliantly, if we dont have check boxes and Containers. The post Certified Diversity Recruiters appeared first on Crossfuze. A record producer asks the user a series of questions that can be used to generate many records at a time. Does a barbarian benefit from the fast movement ability while wearing medium armor? You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. That might just do the job.. We are using Istanbul Patch 3 . Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. Both of these ways are not working. Ive updated the code above. The values populated in one field can determine the values in another. When the Category changes, the Sub Categories are populated as they should. Well done. Adding a lines like. Is there anyway to get this working on the mobile app (or something like it that will work there)? Labels are the pretty version of the data that drives behind it. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. The question that Ill address in this post is different than both of those scenarios though. I've updated the article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Keep it up. Very helpful! populated in a reference field on the target record named 'u_record_producer . emptyVars.push(v.getGlideObject().getQuestion().getName()); If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. I search the glide system class documentation but could not spot it?? Awesome! Great point. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Thanks for contributing an answer to Stack Overflow! '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! It appears that sc_item_option_mtom only works for sc_req_item. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Is this a case where I need to dotwalk from the variable set to get to the object? How do I align things in the following tabular environment? Even the most proficient developers need reference material from time to time. Is there any reason the first script would not work in Fuji Patch 3? Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Please suggest If there is any way to do this. I can log the value from the business rule so I know its being set correctly there. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. The difference between the phonemes /p/ and /b/ in Japanese. Seems to be barfing once it gets to the first &. Good to have a couple of choices! Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Works great on regular variables though. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. This solution is not compatible with the Service Portal. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. It seems like this code doesnt work on the new Service Portal? To fully enjoy this site, please enable your JavaScript. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. We had to take Calgary Patch 3 to resolve this issue. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. We recommend that you post it on the ServiceNow Community Forum. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. .. your suggestion worked perfectly! Keep it up. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. You can also view the icons within. What [] Im wondering how I would make the required asterisk show on the field? Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Making statements based on opinion; back them up with references or personal experience. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? I tried digging around online, but wasnt successful in figuring it out. Variables belong to global application so script is accessing on global then it worked. You didn't specify the context of your script that needs the variable values. Hi, I appreciate this is an old script now but it does still seem to work. Record producers provide an alternative way to create records through the service catalogue. I have made a few adjustments to Marks UI Script to achieve the underlined text. Mark, Ok, any idea how to do that? They dont allow you to implement one single script to fix the issue. 13K subscribers in the servicenow community. If its not working for non-admin users Id guess its probably a client script conflict of some sort. I want to display a HINT when we hover over the selected choice . elmt.innerHTML = label + :; This would allow for easier identification of the entry point for record producer transactions. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. if(g_scratchpad.emptyVars != ){ addInfoMessage( message); //Redirect the user to the homepage. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. This editor displays the values of questions specified in the record producer. This should work better. Label fields label. Is there something that Im missing? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. Any way to loop through all of my elements that begin with u_, and color them? ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Populate as many categories as you would like in here. You did such an amazing job. Unfortunately, links in labels will be overwritten with this approach. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. I found that just about the same time I saw your post. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. It worked from Global Application :). The reasons you might want this sort of It doesnt look like this script works anymore on Berlin. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Option to customize record producer using , Often a simple and straight , less customization. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. A Catalog Item isa form used to submit information, a request, or to create a task. However, it doesnt seem to work with containers that are set to be two columns wide. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Love this functionality. Youre right, its not needed at all. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. what about related list labels? I would like to be able to still use the variable set but change the label. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. I am not able to fetch the values for these fields in the script. So for example. I can see advantages to both approaches. I think form annotations are probably the best option on a standard form. All About ServiceNow Service Catalog Variables? . ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. Well want to store the record producer value on each target record that is created. WARNING at line 6: Bad for in variable vars. Is there a reason that code wont work on a base task business rule? Keep it up. But I have an issue, when I show the form in the Service Portal. A little tip though, dont mention the SNGuru solution. I am able to do this for variables that are placed straight onto the item. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. Heres another example that shows how you can access record producer variables using the producer object. Variables have come a long way since the early days of ServiceNow. Label backgrounds vary, but you should be able to get it to work like this. for(i = 0; i < emptyVars.length; i++){ I wanted to post an easy way to do it . Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? Works find for one column layouts. The reference qualifier here is important. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. You did such an amazing job. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. var myVar = g_form. / servicenow catalog variable types. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. Open any record producer record, for example, Create Incident. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Alright now this should be functioning. Specifically approval requests. } When the record is submitted using a record producer, you are redirected directly to the generated record. For multi-row variable set, the title of the variable set is returned. Advertisement Coins. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Because of the way this works, it will replace the link as well. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Would you say this solution is still needed with the changes to UI Policies in Calgary? What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. This has been really helpful. The only issue I have is that it only seems to be working for admin users. Record producer variables are stored in the question_answer table. It is possible, and this post will show you how it can be done. var emptyVars = []; Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. eval is no more evil than any other method. Great addition but a bit more info could be needed. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. More than one way to skin a cat . You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Using Static Choice Input Variables. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. This was just what I was looking for, thanks for sharing. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. This solution may still be preferable if youre looking to do something across the board in the instance. Typically, record producers are used to allow users to create incident or change request records. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. What video game is Charlie playing in Poker Face S01E07? producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); The reason its there is because the original version of this script had to hide the variables via DOM manipulation. For several script types the RITM Glide Record is available as JS variable 'current'. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. They basically allow you to target specific elements on the page for manipulation. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! labelElement.select(label).each(function(elmt) { }. Worth putting error handling in there, but the basis is there. I notice this works for variables that are not within containers. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. Variables have come a long way since the early days of ServiceNow. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This is excellent thanks so much for this. So the message that is added in Firefox is like this- The dependent value is the value that this data depends on. // Store empty variables as string of commands Typically, record producers are used to allow users to create incident or change request records. I like this better than what I have, Ill update the article above. You can add columns to the view as you see fit. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Mark, Is it possible to change the table label using something similar? Cheers, Mark. I am new to ServiceNow. Is there a way to do the same thing with a catalog item record producer for a variable?! labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. Sign-up to get the latest news and update information from ServiceNow Guru! Then you can invoke the function from any form with a single line. Thanks for sharing! . They are still appearing although the visibility has been set to false during the form-filling process. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Technically talking, both have different setup and architecture. Letting users select categories may be specific to the scope of the clients work. Here's another example that shows how you can access record producer variables using the 'producer' object. Ill provide an update when I figure it out and if nobody has already posted it. The element HAS to match in your reference qualifier for the subcategory variable. Here is a report based off a database view. What is the difference between UI policy and Data policy In ServiceNow? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Ill see if I can recreate the second problem Im having and submit one for that too. Nice work! Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. I've updated the article. ServiceNow: Using Variable Condition field on custom tables. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . I need to underline my text as well. labelElement.style.backgroundColor = color; That should be just what you need. Heres a script that allows you to do that. If youve got additional tables that dont extend task, just repeat the same step there as well. Lets create a new one. It worked perfectly again after that. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. #ServiceNow. // Only run eval() function once to avoid recursive loop Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used.