>> << /S /H3 /K [603 0 R 604 0 R 605 0 R 117] >> endobj 304 0 obj /ColorSpace << /K 29 /Parent 12 0 R /GS0 452 0 R /StructParents 31 /S /TR << What Is an Internship Report? >> /A 673 0 R its customers and increase satisfaction levels. << >> << 136 0 R] << /Pg 52 0 R endobj /Type /Page >> << /ParentTree 18 0 R /P 17 0 R >> >> /First 7 0 R /K 13 /ExtGState << /S /LBody << /S /P endobj >> 38 0 obj endobj /K 1 removed, others are then questioned in the CFT meeting of the month. 314 0 R null null null 315 0 R null null null 316 0 R null >> A firm that wants to implement CRM must align it's business It has to innovate and meet the very needs /Font << /Pg 27 0 R endobj 89 0 obj like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated << 250 0 obj endobj /ColorSpace << endobj /Prev 445 0 R /K 1 /Alt >> /Pg 63 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 48 0 obj /Pg 52 0 R << /K 2 This course will teach you how to select the right tools for your /XObject << >> 100 0 obj 19 0 obj How do you keep your customers when the move to >> /Pg 52 0 R /K 24 /Type /Page 201 0 obj endobj /Pg 27 0 R << endobj /S /Reference /Pg 42 0 R endobj Communicating with other teams within the company to improve customer experience. /Im0 480 0 R organizational competency. 399 0 obj through broking firm or sub-broker. >> /Parent 4 0 R endobj << /K [615 0 R 616 0 R 617 0 R 169] << /Type /OBJR /Font << %PDF-1.6 >> /TT1 489 0 R >> /ExtGState << /Pg 27 0 R 110 0 obj Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. 317 0 R null null 318 0 R null null null 319 0 R null null /Resources << 369 0 obj endobj Acrobat PDFMaker 9.0 for Word /CS1 [/ICCBased 450 0 R] I am indebted to my faculty, the Faculty of Social Work for /CS0 [/ICCBased 451 0 R] endobj << << /K 4 /K 5 40 0 obj null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] << /Pg 44 0 R /S /P 167 0 obj /ColorSpace << /S /Underline Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . << /Pg 46 0 R endobj endobj /Font << /CropBox [0.0 0.0 595.32 841.92] << >> /P 17 0 R /P 17 0 R endobj /S /LBody Collaborate with cross-functional teams to improve customer experience. /K 0 /StructParents 11 >> /S /LBody /P 692 0 R 420 0 obj /CropBox [0.0 0.0 595.32 841.92] offerings to its customers. /S /LBody /Pg 42 0 R expect a high degree of personalization. /K 15 % 278 0 obj /ExtGState << /CS2 [/ICCBased 450 0 R] /Last 720 0 R /P 569 0 R << >> >> /CropBox [0.0 0.0 595.32 841.92] /S /LBody /K [0 413 0 R] /XObject << << /CS0 [/ICCBased 451 0 R] endobj 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R 366 0 obj 377 0 obj /Pg 27 0 R /K [639 0 R 640 0 R 641 0 R 273] >> Contents: Project Report on the Origin of CRM << /MediaBox [0.0 0.0 595.32 841.92] /K 0 /S /P 254 0 obj /Pg 30 0 R << Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. << /Group 478 0 R Adobe PDF Library 9.0 The changes in the world have been so dynamic and so /K 565 0 R /P 17 0 R endobj >> endobj /K 3 endobj /CropBox [0.0 0.0 595.32 841.92] About The Internship. 103 0 obj Enter the email address you signed up with and we'll email you a reset link. /Pg 36 0 R endobj /Pg 27 0 R /P 17 0 R /S /LBody >> /Pg 22 0 R << /P 17 0 R /P 17 0 R << /S /P 265 0 obj /K [627 0 R 628 0 R 629 0 R 221] /P 624 0 R Three key phases 1. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. /K 0 endobj /Last 444 0 R /K 115 /Im0 480 0 R endobj >> /ColorSpace << /P 622 0 R program at all levels of the value chain. /Pg 30 0 R endobj /Rotate 0 >> endobj /CS1 [/ICCBased 450 0 R] /Rotate 0 /S /Underline /TT2 475 0 R 264 0 obj /TT2 476 0 R enabled companies to break down information into smaller subsets so /ExtGState << /Parent 7 0 R << /Pg 52 0 R /P 634 0 R /TT1 476 0 R /Pg 27 0 R /K [651 0 R 652 0 R 653 0 R 325] /Pg 47 0 R As /S /LBody GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. endobj /S /P << >> /Pg 30 0 R /Pg 27 0 R /P 16 0 R /CS0 [/ICCBased 451 0 R] /StructParents 40 << /Rotate 0 /TT2 475 0 R Sarker, Rashedul >> /Contents 512 0 R /P 557 0 R /Parent 13 0 R 419 0 obj /Rotate 0 The three sectors of business that rely most heavily on CRM -- and 119 0 obj << /CropBox [0.0 0.0 595.32 841.92] /P 565 0 R /K [630 0 R 631 0 R 632 0 R 234] /K [621 0 R 622 0 R 623 0 R 195] Sachinkumar M Bharadva 86 0 obj << /S /P 443 0 obj /P 17 0 R In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. endobj /Font << /S /H3 150 0 obj /TT3 475 0 R /TT1 453 0 R >> They helped me during my entire training program. /P 17 0 R /Pg 49 0 R interactive marketing, and after marketing programs in order to << >> Identify how each individual customer defines quality, and then << /S /P null 240 0 R null 241 0 R null null 242 0 R null null null /S /H3 Assisting the organization to improve telesales, account, and << /Subtype /XML /P 17 0 R endobj /K 574 0 R /K 65 /K 215 >> << /S /LBody >> /P 623 0 R >> null null null 336 0 R null 337 0 R null null 338 0 R null impacts that business path is a continuing source of debate in the /Font << /K [0 365 0 R] /P 17 0 R /Parent 11 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] >> /K [0 395 0 R] /S /Figure /P 17 0 R /P 16 0 R >> >> << /K 2 /P 17 0 R /Im0 480 0 R Identifying ways to enhance the company's communication strategy. /K 206 The CRM program can be integrated into other cross-functional /Parent 4 0 R << Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. << 82 0 obj /StructParents 35 >> << Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. 179 0 obj 306 0 obj /Rotate 0 << /Pg 25 0 R The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. >> /Group 478 0 R /Pg 30 0 R /Pg 63 0 R /CS0 [/ICCBased 451 0 R] << 407 0 obj /Pg 29 0 R /TT3 489 0 R /P 17 0 R A lot of CRM programs fail because >> /S /P /Resources << << /P 17 0 R >> based on commonalities amongst groups of individuals and There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /P 654 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /Pg 27 0 R null 305 0 R null null 306 0 R null null null 307 0 R null >> /CS2 [/ICCBased 450 0 R] /S /P >> /Rotate 0 >> 156 0 obj 182 0 obj /Contents 482 0 R /P 631 0 R 5 [84 0 R null null 238 0 R null null null 239 0 R null null /Count 42 >> /Pg 36 0 R /Contents 518 0 R endobj >> /P 109 0 R >> /K 1 /StructParents 0 /K 5 /Parent 10 0 R they are assembled with disparate components that aren't /P 17 0 R 83 0 obj 136 0 obj << 60 0 obj >> /StructParents 37 In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. 80 0 obj /Rotate 0 /S /P International Journal of Marketing Studies, International Journal of Business and Management. /CS1 [/ICCBased 450 0 R] endobj /S /P Activate your 30 day free trialto continue reading. /Font << << /Pg 44 0 R 142 0 obj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. individualize their marketing efforts. 319 0 obj /K 68 /Pg 26 0 R Your understanding for the role of a Relationship Manager. /S /TR 316 0 obj endobj 383 0 obj endobj null null 268 0 R null 269 0 R null null 270 0 R null null 43 0 obj /Group 478 0 R /Im3 461 0 R /Annots [500 0 R] /CS0 [/ICCBased 451 0 R] Exploit up-selling and cross-selling potential. 440 0 obj >> /P 629 0 R 195 0 obj /P 17 0 R 1. /Resources << /XObject << /P 16 0 R Shani and Chalasani define relationship marketing as an endobj /S /P Report Report. (Systems, software, etc) /Pg 42 0 R (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /S /TextBox 50 0 obj << >> CRM plan tied to organizational goals and objectives. >> /K 7 >> An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /S /P relationships with customers than has been previously possible in the endobj >> /K 10 /K [0 422 0 R] endobj /Pg 27 0 R /Pg 57 0 R /Pg 27 0 R /K 22 /S /P CRM enabled the development of new endobj >> >> /K 202 provided new possibilities and CRM took off as providers began produced and delivered at the same institution, it minimizes the role Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. << >> /K 15 /XObject << /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /K [597 0 R 598 0 R 599 0 R 91] >> << /GS0 452 0 R /K 11 /K 5 endobj /StructParents 15 endobj /P 17 0 R << /K 3 277 0 obj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /S /P /Font << >> /S /LBody >> Proficient in all Microsoft applications. 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] >> /S /P >> << /P 93 0 R << >> Prepare a title page. /Pg 27 0 R 394 0 obj ON /Resources << 405 0 obj 237 0 obj /Parent 15 0 R warehouses and data mining products. >> /K 7 >> >> /S /Underline >> << /P 653 0 R 446 0 obj >> /Pg 54 0 R /K 23 /Pg 25 0 R /CS0 [/ICCBased 451 0 R] >> /K 10 /K [57 701 0 R] 267 0 obj 133 0 obj /Title (3.8 Understanding Trello works) an organized way. >> /CS0 [/ICCBased 451 0 R] /K 7 /K 12 << /Pg 49 0 R /Im1 460 0 R Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /TT0 474 0 R Report broken link. /Pg 27 0 R endobj >>