I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. . For any questions, please email cmt@dha.gov.au. Contract Administration Heritage Professional Property Administration Property and Asset Management. This outlines the business processes for property maintenance, including repairs. Department of Customer Service. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. A further $1.669 million investment has been approved to extend the program to February 2022. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Contract region. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). Information to tell us When you request maintenance, tell us: You will need to give the event number to Maintenance Line staff when you call to request a repair. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. For general enquiries, feedback, complaints and compliments. The timeframes for this non-urgent work can be up to 12 months for completion. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT An emergency is the only time maintenance staff can enter your home without your permission. <>>> Posted: 11/01/2022 Press Release Around 640,000 maintenance requests were received and actioned in 2020/21. Thats an average of around 1,750 requests every day. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. 5Counterpoint Community Services INC and South Sydney Community Aid, No. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. Information for Queensland public housing tenants. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. stream The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Maintaining a large property portfolio is costly work. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. Head Maintenance Contract. Print Share. # To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. <> Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. Back to top Aboriginal flag Torres Strait Islander flag Report ; no. 1/17/2022 The contracts are published on theGovernment tender's website. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. For any questions, please email procurement@dha.gov.au. Online Maintenance Request Form. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. Who to contact. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. Managed Sub-award agreements from cradle to grave. More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. . How can I access Department of Customer Service information? We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. $5 billion. You may be trying to access this site from a secured browser on the server. Resident satisfaction survey period July-Nov 2021. Your rating will help us improve the website. Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. We review your request and tell you if we accept your request. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. We work with local businesses and communities, and we . View all our monitor vacancies now with new jobs added daily! Strata properties come in a variety of forms, with apartments and townhouses the most common. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. hTOSW~-^ This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. endobj We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. 3202 0 obj <> endobj NSW Auditor General's Department. DCJ Housing offices are generally open from 9:00am to 5:00pm. We spend more than $1 million per day on repairing and maintaining homes. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. hz $CIh &{ a$yAJ&M` } Your rating will help us improve the website. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. This is particularly important if there is likely to be further damage if the repair is not completed quickly. endobj At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. service contract; rather, it is a set of general guidelines. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. For more details, read about response times for maintenance. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works 2 0 obj For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No Series: New South Wales. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. of critical infrastructure projects in 2021-22. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Particulars of the goods or services to be provided under this contract. the Police Crime Report Number if the damage has been caused by another party and reported to the police. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Most public housing is owned by the Queensland Government. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. <> Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. Communities and Justice Grants. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. endobj Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. Communities and Justice, NSW Department of . Make sure you have a pen ready to write down the job reference number for your maintenance request. 9 On Feb. 11, 2021, HUD announced that. Department. %%EOF The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. Copyright Defence Housing Australia, 2015. Copyright Defence Housing Australia, 2015. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. If you have any concerns about the condition of your property please contact your housing provider directly. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. A contractor will contact you to make an appointment for an inspection and/or repair to take place. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Inquiry into the Management of NSW Public Housing Maintenance Contracts. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. Public Accounts Committee. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Agency Department of Education - SINSW. The deadline for applications is February 21, 2023. Thursday, April 21, 2022. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. We appoint contractors to our panel via Austender through our rolling tender program. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. %PDF-1.6 % any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services 1,500 projects. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. 0 Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Public housingNew South WalesMaintenance and repair. The cleaning services contract is managed by Public Works Advisory. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. We may decline your request if the maintenance type is not our responsibility. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Department of Education. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. Some repairs you may wish to report will be carried out as part of these planned maintenance. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Read more about response times for maintenance. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. If we accept the request, a tradesperson will contact you. *All figures current as of 30 November, 2021. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with %PDF-1.5 The Police Assistance Line will give you an event number for your report, make sure you write this down. Department of Enterprise, Investment and Trade. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. The length of time it takes to contact you depends on the urgency of the work. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Notley-Smith, Bruce. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au.