Where do I redeem my Ticketek Gift Voucher? Methods of collection and/or delivery will be available when choosing your collection/delivery details. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Change of mind is not an approved reason. How do I check the balance of my Gift Voucher? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Ticketek Marketplace - Buy and Sell Tickets The example above is for an adult barcode. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. This means that for each event, tickets become available in order of best seating according to the promoter. stream After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. You can access specific privacy information for Friend Spotter . Who is entitled to a concession or child ticket? Why does the app ask to use your current location the first time it's opened? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. My Ticketek Ticket Delivery. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. You will get an error message if you enter the Voucher ID incorrectly. chevron_left. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Your barcode number can also be found via your online account here. If you purchased online or through our call centre please contact Customer Service for further assistance. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. On some occasions seats are released closer to the event. How do I request a refund if I have purchased Refundable tickets? Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia Invitee A starts purchasing two seats from hold. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Your barcode will be on the first page that opens (the homepage). The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. What does General Admission (GA) mean? How do I access Accessible seating tickets? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Freestyle Kings tickets | Tours and Events | Ticketek Australia For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. What are the reasons I can request a refund if I have purchased Refundable tickets? Will I be notified of event / gate changes? Yes, you are able to use multiple Ticketek Gift Vouchers. How can I find AFL Membership on a match day? Concession and junior barcodes will show up as such. Some events may have a Family ticket which includes 1 Adult and 1 Junior. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Yes, all events that Ticketek ticket for can be found on the mobile site. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. There are over 20 circumstances you may request a refund. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Please note that there will be large wait times on the phone when dining tickets go on sale. We also regularly monitor our ticketing system for suspicious transactions. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Please wait a few seconds for it to load. Why is there a time limit when I buy tickets? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. The email account that the message has been sent to is closed. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Please note there maybe no replacement for General Admission tickets. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. What if I need accessible seating? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Limitations on number of tickets purchased. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Staff are amazing under the circumstances," a third said. For more detailed instructions on reserving a seat, please see our help page here. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. My Ticketek Gift Voucher has no Voucher ID? Many businesses act as Ticketek Agencies throughout the country. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? www.accc.gov.au. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz.