But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Leave the Archive. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Visit the Payment Methods section to update the details. $39.99 a month + selling fees. . Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. What do the ticket split type options mean? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Sadly I could no longer attend on the new date which was in October 2021. Phoenix Suns Tickets. 7.3 Additional Policies. For example, if you bought tickets for the front row and ended up sitting near the back. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. How do I delete my listing? It can happen on any website where payments are taken. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Your payment will be initiated 10 business days after the event takes place. viagogo - Buy & Sell Concert, Sport & Theatre Tickets StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Crucially in your case, this means. Limited access. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. How Viagogo overcharges its customers - and how to avoid being caught Sellers: once your tickets have sold, viagogo charges a service fee. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. See all 12 articles. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The comments below have not been moderated. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. How sellers get paid Thanks. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. 6.7 Third Party Information. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. This does not prevent us from varying these terms without reference to them. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. What do the ticket split type options mean? 2.8 Notification. 6.9 Change or Suspension of Site. 2.5 Tax on Seller Proceeds. To register, You must provide your real name, address, phone number, and email address. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. You will need a username and password to access the Site and use the Services. How to cancel a payment to viagogo - PayPal Community Can you help me find out what has happened here? Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. When listing seated tickets, all tickets in the same listing must be consecutive seats. 6.5 Tax Indemnity. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'This is the benefit of working with a regulated and trusted platform like Viagogo. Can you help me find out what has happened here? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum The 'Payment' tab is automatically open. viagogo Pay & benefits reviews Review this company. How do I delete my listing? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. This does not affect our editorial independence. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 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We may investigate complaints and violations of our policies. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. From 17 January, it will have to make changes such as identifying when sellers are. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.15 Claims under the viagogo Guarantee. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. 'Don't buy tickets from Viagogo' - a warning from Martin I want to ask if anyone know their custumer service valid e.mail ? How do I edit my listing? Selling Mobile transfer tickets you bought on viagogo? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." viagogo Pay & benefits reviews - Indeed If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 1.1 Introduction. The Scottish indie band Arab Strap said: Weve always been appalled by touting. We do not control the information provided by other users which is made available through the Site. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. M.B, via email. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Why can't I see my order or sale in my account? Why can't I see my order or sale in my account? And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Find out more about salaries and benefits at Viagogo. I entered the incorrect email when registering, how do I change it? What are the viagogo Terms and Conditions? Both you and the company were insisting that you weren't in the wrong. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Selling a type of mobile ticket and transferring it to the buyer. If you can't make the rescheduled date, then you're entitled to a full refund. 2.13 Ticket Information. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 7.5 Miscellaneous. Are investors underestimating the impact of rate rises? Ticket resale company 'determined to sit outside the law' Viagogo Reviews in New York City, NY | Glassdoor Ratings by category. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Victims of Viagogo | Hi All, I am a new member and have been in contact ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). . But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. 3.4 Indemnity. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . 2.6 Making an Offer. Get the transfer info. Contact your bank or credit card company to verify the authorisation of payment to viagogo. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Some links in this article may be affiliate links. How do you find a good accountant? Welcome to viagogo's online ticket exchange (the "Site"). Dodgy tickets, huge mark-ups - what is Viagogo really up to?