contacting the Whistleblower hotline, which is independently managed on behalf of Qantas by PricewaterhouseCoopers (via phone on 1800 855 212 or +612 82661453, via. Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. Qantas Airline: Risk Management Plan Part 2: Risks Facing Qantas Airline Group The risks facing Qantas Airline can be identified as illustrated in the diagram below; SWOT Analysis Diagram Other Tools and Techniques Tool Identification Techniques Probability and Impact Matrix Risk Data Quality Management Expected Monetary Value Analysis Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. All our suppliers are required to comply with Qantas' "I considered it to be one of the greatest privileges that anyone could have. Both roles will report to Qantas Group CEO Alan Joyce. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. The Audit Committee undertakes the functions of a risk committee as set out in the ASX Corporate Governance Principles. If we identify material risks, we will not transact with suppliers until those risks have been resolved. Group CFO 4. There's a lot that can go wrong. Risk Management Policy and Procedure Opens in new window. To find out more about our environmental strategy and performance, Photo: Qantas News Room. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships. Opens in a new window OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. Qantas Fatigue Risk Management Plan Approved For 20 Hour Plus Flights He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. Joining Qantas in 1994 she has held a variety of senior commercial, customer and finance roles across the Group, both onshore and overseas. Our Treasury Risk Management team takes a conservative approach to hedging, securing protection up to two years into the future and giving us time to respond to any longer-term changes in our operating environment. A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. The Group Business Resilience Management System (GBRMS) is an integrated response and recovery system across Qantas Group's strategic, operational and tactical environments, and is subject to a variety of airline and safety standards and regulations. Join Qantas Frequent Flyerorsubscribe to Red Email today. Qantas hiring Risk Manager in Sydney, New South Wales, Australia | LinkedIn He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. They've been beaten down. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Andrew began his career in IT consultancy. Opens in new window. k_'J+BpphOjtH`w=KBfvFl'`' m8d 4=lY1843VW\%zHg^@{yKwco4`PYd9_ He is careful not to overstate safety concerns but acknowledges risks have grown. ", Another observed: "I feel like the staff have been beaten down. Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. Financial risk management ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". 3. GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. March 17, 2020 . While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. Upgrade your web browser for an enhanced experience. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. Therefore, job security is absolutely paramount, and pilots cherish their job security. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. Opens in new window. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). Our approach to risk management starts with our first priority: the safety of our customers and people. Safety and Health Policy; and 10. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. Board & Committee Charters - Crown Resorts Compliance measures are used as a tool to address identified risks. Upgrade my browser. Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. % Costs of acquiring and maintaining staff. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Qantas makes no apologies. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. An Engineering degree in Aeronautical, Mechanical, Electrical or equivalent. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". If we identify material risks, we will work with suppliers to remove the risks where possible, and otherwise to substantially mitigate them. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Over six years he helped grow the airlines network across six continents. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. "Bags aren't making aircraft on time. Io&Z $a S,:xM Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . The Group has considered transport of unsuccessful asylum seekers through multiple lenses, including as part of the salient human rights issues assessment undertaken in 2018; a targeted risk assessment inclusive of the impact to our broader stakeholder group; and the Groups capacity and qualification to second guess a complex and comprehensive regulatory and judicial process. $75,000-$85,000 USD. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream To find out more about how Qantas is advancing the best of Australia, Qantas hiring Duty Airport Manager, New York JFK in New York City Risk Management Policy - Policies Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. 2. "It was a metaphorical gun to the head," Tony Lucas said. They're not the same.". As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? To find out more about our hedging policy and treasury risk management, see our The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. Supplier Requirements. Qantas Investors | Sustainability and governance Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. You basically fully commit your life to the job, but your skills are not portable. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Definitions 1) Life insurance and pension programs are primarily managed by HR and Group Compensation & Benefits. Re-establishing key governance forums such as the Supply Chain Assurance Leadership Council and business-led supplier governance mechanisms and internal working groups. Sustainability Portal As a matter of fact, only particular people are gifted with a talent for writing. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. The costs of maintaining staff will contribute to negative impacts on the company profits. It can come with a hidden cost to morale. Risk management is a part of decision making. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). "I totally enjoyed my time with Qantas," he said. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. Safety, Health, Environment and Security Committee: Antony Tyler (Chair), Alan Joyce, Belinda Hutchinson and Michael L'Estrange. Earlier today, Qantas, Australia's flag carrier, said it expected to add 8,500 roles over the next decade, a move that it said represented a signal that the aviation industry was moving into a . The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. On industrial relations, Qantas is notoriously hard-line. Our approach to risk management starts with our first priority: the safety of our customers and employees. SHOW MORE Cyber Security Policy; 5. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. Bags are being loaded onto aircraft incorrectly. He was also a key architect in the Qantas Emirates alliance that launched in 2013. Risk management creates and protects value. Full time permanent position based in New York, JFK. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx To find out more about our diversity strategy and key focus areas, A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Third, any lucrative business will attract new competitors. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. In that time, weve seen massive economic and technological advances and responded by transforming and adapting our business, setting milestones for the aviation industry along the way. Qantas Reorgs Mgmt. Roles, Unveils New Premium Cabins Jetstar Group | Jetstar The risk management system is based on a structured and systemic process which takes into It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. CDP website. Financial Risk Management Policy Loss Prevention Procedure 2. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. Secure Your Legacy. Tinos airline experience also includes roles at Ansett and Skywest. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. ASX to rise, Wall Street bets on slower rate rise pace This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. Our people are back at work, millions of customers are safely flying across Australia and around the world, and weve made significant progress on our three-year recovery program. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. endstream endobj 149 0 obj <>/Metadata 17 0 R/Pages 146 0 R/StructTreeRoot 31 0 R/Type/Catalog>> endobj 150 0 obj <>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 841.89 595.276]/Type/Page>> endobj 151 0 obj <>stream Gareth Evans was appointed CEO Jetstar Group in November 2017. 2008/09 Qantas Data Book . We are committed to achieving world class environmental performance in all aspects of our business, reducing our emissions footprint, and contributing to the growth of a low-carbon economy. Close to 98 per cent of its staff voted the agreement down. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. Risk Management Policy - Timaru District Council Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Representing Australia at its best is what sets us apart - and our mission to advance Australian talent, ideas and values guides our community investment strategy. We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. Since then, the Group has been working to implement these across the core elements of climate-related disclosures. 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