After seeing their 1 star review rating I have to say that is too high. Read more about 5 Ways Hot Tubs Improve Your Health! **** still has not shipped this panel. The cover was so misaligned that i can see through the center into the tub. They have been absolutely amazing from start to finish of my hot tub purchase and set up. . Thank you for your picture submission. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Foam in your hot tub is a sign of contaminants. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. They are the manufacturer and the sellers. He found it buried under some expanding foam. The next is probably "how much does a swim spa cost?" It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. We apologize for the frustration you have experienced. Spa Accessories - Aqua Living Factory Outlets They do not stand up to their warranty! The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Being able to chat with other residents becomes an important part of many peoples . lpi aqua living. Read about the different types of hot tub insulation and the pros & cons of each. The company constantly is blaming him. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Read about how to fix it to restore your covers structure and functionality. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. They are all under 5k. Now that winter is back we are seeing all the signs of last year. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. . I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. Yet, our baths are about so much more than aesthetics. Fortunately, we are blessed to be on the right side of what this has done in our industry. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. The decision to end our domestic dealer programs was an extremely tough one. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Get tips on how to clean different types of jetted tubs and spas. lpi aqua living - The North Creek Clinic It came in December of 2021. AQUA LIVING FACTORY OUTLETS - Revdex.com We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. With locations across the country youll always find the best deals. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. We are committed to using . The panels are on back order and when the materials are received, these will be made and shipped for installation. Its purpose is to strengthen the They are on Craigslist in my market. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Still gathering info on the tub my friend got. Add the luxury of a brand-new spa, or hot tub to your home today. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Find manufacturers and suppliers in the most extensive searchable database in the industry. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Have u received your hot tub yet??? The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. I'm still in my first year of owning this joke of a hot tub. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Compact yet powerful, How much is a swim spa? Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Customer Reviews are not used in the calculation of BBB Rating. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Their partnerships are a major reason why we are here today.. Click on an image below to learn more about the product. Every interaction with this company is terrible. But what do they cost and will the initial price tag be worth it to you? 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. lpi aqua living This field is for validation purposes and should be left unchanged. Cover sagged almost immediately! Early on I was told to expect a delay due to covid. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. Submitting a response indicates a willingness to work with customers to make things right. . Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. We accept payment through Paypal ONLY, the fastest and safest way. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. Purchased spa from them in 5/2022. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Thats just insane for a person being 5 days late to make a payment. 520B E Hebron St. Charlotte, NC 28273-5989. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. We are currently experiencing this with finding appliances for the new home that were building. When shopping for a hot tub, the number of choices can seem overwhelming. Plug & Power PP31 Spa - Aqua Living Factory Outlets Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. 140 complaints closed in the last 12 months. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Learn how to avoid this issue and quickly fix it if it does occur. Re: Curious about LPI / Aqua Living / Dr Wellness. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. I own one of these tubs. BBB is here to help. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. Dominate search results. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. If youre someone who demands the best of everything, premium features like those are a need, not a want. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. I used to have a Wacom tablet and the nibs just melted away. Aqua Living Factory Outlets | Better Business Bureau Profile This year the dealer orders were substantially more than we projected, and we ran out of capacity. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. My purchase date was 10/30/2020, We were promised delivery By February 2021. I called the company 12 times to have this resolved. $369,000 Last Sold Price. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. I told the guy it is hands down the worst buying experience Ive ever had online in my life.