does stubhub refund cancelled events does stubhub refund cancelled events

Not surprisingly, this new policy has been heavily criticized. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Copyright 2023 CBS Interactive Inc. All rights reserved. EIN: 41-0953924. The firm does it on contingency, so you dont pay a fee. StubHub recently stopped offering cash refunds for canceled or postponed events. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Gambling problem? Suite 1800 Financial Center College basketball conference tournament predictions: Picks for every mens league. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. [1]You already know that. Now, the company is the subject of two class action lawsuits That guarantee is a promise you'll get your money back. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Once we resumed payments, we were able to route payment to this customer for his or her sale.. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Overall, the website has very good customer service & refund policy. "It was no problem canceling flights. The event was canceled and turned into some online-only baloney. * 21+ (19+ CA-ONT) (18+ NH/WY). Your email address will not be published. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Unfortunately, not all ticket sellers and venues are making it that easy. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Unless you want a refund). SBNation.com. Join us for a free, virtual event for International Women's Day on March 8! If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Prefer a cash refund instead? Viagogo, a tickets marketplace, bought StubHub in February 2020. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Theyve only suspended them. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Suite 101 StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. For big sporting events, when is a sellout a sellout? Its important to know your consumer rights when you ask for a refund. Kimmel says its not as hard as you might think. Legal Statement. The answer is yes, StubHub is legal. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Simply go to your. Postponed events may not be eligible for refunds. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. For third party ticket resellers, it gets even more complicated. The Associated Press. 8 Feb 2023. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. All Rights Reserved. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. But people want their cash back now. Some have received refunds, StubHub said, "in jurisdictions where they are required. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. We certainly hope they do. All rights reserved. 2023 Minnesota Public Radio. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. | CT Call 211 | Centers for Disease Control and Prevention. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Those will be paid out by the end of May. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Help us improve this article with your feedback. All Rights Reserved. StubHub updated their policy today. News provided by The Associated Press. StubHub owed him $111.36. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. That means all of those remaining or yet-to-be-played games hang in limbo. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. All rights reserved (About Us). Customers can choose to keep their credits if they like. Read more about our event cancelation policy. 4. Sucker punch in OVC tournament leads to 3 ejections. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. But these are unprecedented times..